Refund Policy

At Crozsi, we are committed to being transparent about our refund and cancellation policy. Domain name services are unique in nature — once a domain is registered, renewed, or a transfer is initiated, it cannot be undone without cost to us as a reseller.

Please read this policy carefully before making any purchase. By completing a payment on our Platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

No Refunds — All domain registration fees are strictly non-refundable once the registration has been submitted to the registry. This applies regardless of:

• Change of mind after completing the purchase
• Accidental registration of the wrong domain name or wrong TLD
• Failure to use the registered domain
• Domain not functioning as expected due to DNS propagation delays
• Business closure or change in business requirements

Domain registrations are processed immediately upon payment confirmation and submitted directly to the domain registry. We are charged by the registry as soon as this process begins, which is why we are unable to offer refunds.

No Refunds — Domain renewal fees are non-refundable once the renewal has been processed. This includes renewals initiated manually through the dashboard.

We strongly recommend enabling auto-renewal reminders and reviewing your domains before manually renewing to avoid accidental or duplicate renewals.

No Refunds — Transfer fees are non-refundable once the transfer request has been submitted to the registry.

Please ensure the following before initiating a transfer to avoid a failed transfer:

• The domain is unlocked at your current registrar
• The EPP/authorization code is correct and valid
• The domain was registered or last transferred more than 60 days ago
• The domain is not expired or within 30 days of expiry
• The WHOIS email address is accessible for transfer confirmation

No Refunds — Marketplace purchases are final once the domain has been transferred to the buyer's account.

Before completing a marketplace purchase, we recommend verifying the domain's history, expiry date, and any existing DNS records using public WHOIS tools.

Refunds will be issued only in the following specific circumstances:

If you believe you are eligible for a refund under Section 6, please contact us within 7 days of the transaction date with the following information:

• Your registered email address
• Order ID or transaction ID
• Domain name involved
• Reason for refund request
• Any supporting evidence (screenshots, error messages, etc.)

Send your refund request to: support@crozsi.in

Our support team will acknowledge your request within 24 hours and provide a resolution within 7 business days.

Approved refunds will be processed as follows:

• Refunds are credited to the original payment method used for the transaction
• Credit/debit card refunds: 5–10 business days after approval
• UPI/net banking refunds: 3–5 business days after approval
• Wallet refunds: 1–3 business days after approval

Crozsi is not responsible for any delays caused by the payment gateway or your bank after the refund has been initiated from our end.

GST charged on the original transaction will also be refunded proportionally where applicable, in accordance with GST regulations.

We strongly encourage you to contact us at support@crozsi.in before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through direct communication.

If a chargeback is filed without prior contact with us, we reserve the right to suspend or terminate your account and dispute the chargeback with our payment processor, providing all relevant transaction evidence.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

For any refund-related queries, please reach out to our support team: